Following government's guidance for Close Contact Services, I have introduced new measures to reduce the risk of infection. These measures will not impact on your treatment or quality of care.

Treatment room is within a private gym that delivers 1 to 1 training. It operates on APPOINTMENT-ONLY  basis so there will be minimal crossing between people. 

BEFORE TREATMENT

  • All clients need to complete & sign COVID-19 screening form and disclaimer online, twice.  If you do not complete this, I will not be able to see you. 

    1. at time of booking and

    2. before entering building at day of treatment.   ​​A link will be sent 24 hours before appointment for you to fill in before I take you into the building. 

  • If I, client and/or member of direct household develops symptoms or tested positive, we will follow government guidelines & self isolate for period inline with guidance. Treatment can't proceed until isolation period is completed and no symptoms are observed.

  • Clients recovered from COVID-19 and/or clients in high risk group may require GP approval before treatment.

  • To reduce the need for face to face talking, I will contact you pre appointment to do most of the consultation (if required). Physical assessment will still be performed on the day as needed.

  • Where possible, please shower or change your clothes within 2 hours before your appointment.

Face Covering and Face Shield 

  • In accordance to government guidelines, I will wear a visor during treatment. It will be disinfected before each client. 

  • It is advised that masks are worn throughout treatment.

    • For our safety, I will provide masks for us. It should be worn until you leave the building.

    • Hands must be cleaned before putting on and taking off the mask.

APPOINTMENT DAY

Client is asked to wait in the car.

  • When you arrive, please complete online COVID-19 screening & consent form (link sent 24 hrs earlier).

  • Message me when it is completed.

  • I will hold all doors open for you and escort you in.

  • Please use hand sanitiser provided as you enter the building.

  • Face mask will be provided and donned before going up the stairs.

  • Please avoid touching any hard surfaces (when possible).

Consultation Area

  • An area outside treatment room will be set up for consultation. Seating will be arranged for 2m distancing.

  • Physical assessment done in treatment room for privacy.

Treatment Area

  • Wash/Sanitise our hands when we enter treatment room.

  • Couch covering is removed. One-time paper towels will be used to cover couch.

  • When possible and agreed with client, door will be opened to increase ventilation.

After Treatment

  • Client will get dressed (keep mask on).

  • I will open the door. We will have a brief discussion on next step. 

  • Before leaving the building, client sanitises hands, removes mask and disposes it. Try to avoid touching any hard surfaces.

HYGIENE PROTOCOL

​Treatment room​

  • I will clean & disinfect the room before client arrives. 

  • All hard surfaces exposed during appointment will be disinfect in between clients including the couch, wipeable pillows, any equipment used, chairs, door handles etc.

  • For aeration, doors will be open in between treatments.

  • There will be minimum of  15 minutes gap between appointments

  • Any towels used for patient modesty are single use, collected in a bag after use. They will be washed at 60 degrees and tumble dried as is my uniform.

 

Toilet

Toilet will be available however, to reduce cross contamination, client is advised to use toilet at home before coming for the treatment. Please practise good hand washing protocol, paper towels will be available for hand drying. All surfaces touched will be cleaned and disinfect after use. 

PAYMENT

Bank transfer is the only option until COVID-19 risk is deemed low enough by relevant authority. It should be made immediately after treatment unless agreed with me before treatment. 

DISCLAIMER

Although all reasonable steps to reduce risk of infections have been taken, including screening potential COVID-19 cases and

undertaking increased hygiene and distancing protocols there may still be a risk of infection from face to face treatment. Please ask any questions you may have before making appointment to ensure you are comfortable. Signing the form confirms client knowingly and willingly consents for face to face appointment to take place.  

  • Facebook - Black Circle

©2019 by J Chan Limited. Proudly created with Wix.com